TRAINING ON CUSTOMER SERVICE EXCELLENCE FOR FRONT LINE OFFICIALS

This programme will provides tools to focus on the important roles of the individual in building client loyalty, creating a positive impression from customer satisfaction to customer delight and contributing to a workplace service culture.

 

COURSE HIGHLIGHTS

  • Attitude for the service
  • Customer needs and expectations
  • Essential customer handling skills and steps
  • Inbound and Outbound Telephone etiquette
  • Creating a Positive and lasting impression
  • Smile service culture
  • Creating loyal customers
  • Internal customer service
  • The 5Ps of customer service
  • Communication skills/Inter-personal skills
  • Managing customer complaints
  • Handling various customer Types and Behaviors
  • Service to sales 

 

TARGET

  • Customer services Managers
  • Front Office Managers
  • Customer services Trainers
  • Front Office Representatives
  • Bank Tellers
  • Call Centre Supervisors
  • Call Centre Representativee
  • Sales Representatives
  • Employees who interact with customers/Manage Interaction with customers

 

COST

Members:                  Tshs. 700,000/= per participant. 
Non-Members:      Tshs. 850,000/= per participant

Note: All fees are VAT Inclusive

The fee will cover tuition fees fees, training materials, refreshments, lunch and a Certificate of Competence.

NB: Kindly note that training fee has to be paid in advance by cheque or through Electronic Funds Transfer (EFT), or Cash Deposit at the Bank or at ATE offices in Dar es Salaam, Mwanza or Arusha.

 

OUR BANK DETAILS

Account Name:   Association of Tanzania Employers 
Account Number: 011103015899 
Bank:  National Bank of Commerce Ltd 
Branch: Corporate Branch, Dar es Salaam 
Swift Code: NLCBPZTXXX

NB: When making payment, kindly indicate your company name, training title & participant name

Training registration form should be received at least 1 week prior the training date.

 

 

 

For more information and registration, kindly contact Training Team through:

Mobile: +255 683 932 308, +255 682 429 292

Telephone : +255 22 2762158/59

Emails : rukeisa@ate.or.tz | belela@ate.or.tz | training@ate.or.tz and info@ate.or.tz

 

Download the full brochure here.